Refund policy

The Horse Boost 60-day refund policy

This page sets out exactly how the guarantee printed on our store works. It applies to every order placed at horseboostbites.com and it is the version that governs, no matter what any other page says.

The window

You have 60 calendar days from the date of purchase to request a refund. The clock starts on the day you pay, not on the day the parcel arrives, so a request on day 61 is outside the policy even if delivery was slow.

The one condition

We ask that Horse Boost has been used for at least 30 days before you request the refund. Botanical formulas do not resolve in a weekend, and the 30-day condition is how we keep the guarantee honest for the people who genuinely give it a run.

What we refund

The purchase price of the product. Original shipping charges, where they applied, are not refunded, and return postage is the customer's cost. The five digital guides included with three and six bottle orders are yours to keep either way, since they cannot be sent back.

How to start

Email [email protected] or call (937) 268-4415 with your order number. We reply the same business day with a return address and a reference number. Write that number on the box, send back every bottle you have, opened or unopened, and use a tracked service if you can.

Timing of the money

Once the parcel reaches our warehouse we issue the refund to the original payment card within five business days. Card issuers typically take a further three to ten days to display it. We do not refund to a different card or by cheque.

Fair use

The guarantee covers one refunded order per household. It does not cover bottles bought anywhere other than this store, because we cannot verify how those were stored or whether they came from us at all. Orders that were never delivered are a separate matter, handled as a lost parcel claim rather than a refund, and you keep your money in full.

Damaged or wrong items

If a bottle arrives broken, leaking or is simply not what you ordered, send a photograph to [email protected] within 14 days. We replace it and we do not ask for the damaged bottle back.

Questions

Kettleridge Brands, LLC, 130 W Second Street, Suite 1700, Dayton, OH 45402. Telephone (937) 268-4415, email [email protected]. Support answers Monday to Friday, 9am to 6pm ET, and Saturday, 10am to 3pm ET.

Last updated: July 2026